Shipping + Delivery

PROCESSING TIMES

Typically, orders are processed on the same day if placed before 12pm (11am for next day delivery). However, during busier periods our processing times may be between 1-3 working days. Please add the processing time onto the estimated shipping guidelines below before getting in touch.

Please note that delivery timelines, such as 1st Class Delivery or Next Day Delivery, relate to the mail handlers shipping estimates and we cannot offer any guarantees. Timelines also do not include processing time. All orders are processed in the order that they are received, with next day orders and 1st class orders being given priority over standard and saver delivery options.

GENERAL 

We are pleased to say that we ship across the UK, Europe and worldwide. If your country is not listed at checkout, please contact us as we regularly update our list and would be happy to look into this upon request. 

Orders placed before 12 noon (11am for Next Day) are typically dispatched on the same working day (Monday – Friday, excluding bank holidays).

Shipping will be calculated at the checkout and is based on weight. Please select the correct delivery option for your needs. Failure to do so may result in your order being cancelled, processed incorrectly or incurring additional charges upon delivery.

Orders over £50 qualify for free standard UK delivery.

Under 1KG

Standard 2nd Class delivery £3.95 (uninsured). Please expect delivery within 3-5 working days from dispatch.

Standard 1st Class delivery £4.95 (uninsured). Please expect delivery within 1-3 working days from dispatch.

Signed for 1st Class delivery delivery £5.95 (insured). Please expect delivery within 1-3 working days from dispatch.

DPD Next Day £7.95 (insured). Please expect delivery within 1-2 working days from dispatch.

Over 1KG

Standard 2nd Class delivery £3.95 (uninsured). Please expect delivery within 3-5 working days from dispatch.

Standard 1st Class delivery £5.95 (uninsured). Please expect delivery within 1-3 working days from dispatch.

Signed for 1st Class delivery delivery £6.95 (insured). Please expect delivery within 1-3 working days from dispatch.

Standard Royal Mail Medium Parcel £7.95 (insured). Please expect delivery within 2-3 working days.

The information given below are guidelines only and vary according to region. Please note, international deliveries may be subject to additional handling charges once your package reaches your destination. These taxes and charges will need to be paid directly to the local authority and are the sole responsibility of the customer, therefore we advise you to contact your local customs office for details prior to placing your order.

Regions including: Austria, Belgium, Croatia, Cyprus, Denmark, Finland, France, Germany, Greece, Iceland, Italy, Luxembourg, Madeira, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Spain, Sweden, Switzerland, Turkey 

From £9.95.

Please expect delivery within 5-10 working days depending on location.

USA, Canada, Australia and some parts of the Caribbean. Please enquire for specific destinations.

From £12.95.

Please expect delivery within 10-14 working days depending on location.

If your Big Hair Beauty products are returned back to us due to non-collection following a failed delivery you may incur re-delivery charge(s).

Standard delivery options are uninsured. Selecting this option means that your order ships at your own risk.

Please note, international deliveries may be subject to additional handling charges once your package reaches your destination. These taxes and charges will need to be paid directly to the local authority and are the sole responsibility of the customer, therefore we advise you to contact your local customs office for details prior to placing your order.

Returns

We get it - sometimes you change your mind and want to return item(s) and get your money back. As long as an item(s) is still in its original condition and unused, we accept returns under the Consumer Contracts Regulations (previously Distance Selling Regulations) if you contact us within 14 days and your order is received within 28 days of your order date. 

All items are inspected on return. In order to receive a full product refund, all items must be returned to us unused and in the same condition you received, as hygiene and our customers’ safety is super important to us. If a product has been used, we are unable to offer a refund unless it is faulty. This does not affect your statutory rights.

Your refund will be issued using your original payment method. We aim to refund you within 14 days of receiving the returned item(s).

Please note refunds/exchanges are applied to the product spend only and refunds exclude your original shipping costs.

Customers are responsible for the returned product(s) until it reaches us so we recommend using recorded delivery and keeping a copy of your proof of postage.