Covid 19 Update 2022:

Typically, orders are processed on the same day if placed before 12pm (11am for next day delivery). However, due to the ongoing pandemic our processing times may be between 1-3 working days from time to time to keep our team safe or when staffing numbers are affected. Any serious delays will be notified via email or highlighted on our website header. Please add the processing time onto the estimated shipping guidelines below before getting in touch.

Please note that delivery timelines, such as 1st Class Delivery or Next Day Delivery, relate to the mail handlers shipping estimates and we cannot offer any guarantees. Timelines also do not include processing time. All orders are processed in the order that they are received, with next day orders and 1st class orders being given priority over standard and saver delivery options.

Many thanks for your understanding and please continue to stay safe.

GENERAL 

We are pleased to say that we ship across the UK, Europe and worldwide. If your country is not listed at checkout, please contact us as we regularly update our list and would be happy to look into this upon request. 

Orders placed before 12 noon (11am for Next Day) are typically dispatched on the same working day (Monday – Friday, excluding bank holidays).

Shipping will be calculated at the checkout and is based on weight. Please select the correct delivery option for your needs. Failure to do so may result in your order being cancelled, processed incorrectly or incurring additional charges upon delivery.

Orders over £50 qualify for free standard UK delivery.

Under 1KG

Standard 2nd Class delivery £3.95 (uninsured). Please expect delivery within 3-5 working days from dispatch.

Standard 1st Class delivery £4.95 (uninsured). Please expect delivery within 1-3 working days from dispatch.

Signed for 1st Class delivery delivery £5.95 (insured). Please expect delivery within 1-3 working days from dispatch.

DPD Next Day £6.95 (insured). Please expect delivery within 1-2 working days from dispatch.

Over 1KG

Standard 2nd Class delivery £3.95 (uninsured). Please expect delivery within 3-5 working days from dispatch.

Standard 1st Class delivery £5.95 (uninsured). Please expect delivery within 1-3 working days from dispatch.

Signed for 1st Class delivery delivery £6.95 (insured). Please expect delivery within 1-3 working days from dispatch.

Standard Royal Mail Medium Parcel £7.95 (insured). Please expect delivery within 2-3 working days.

The information given below are guidelines only and vary according to region. Please note, international deliveries may be subject to additional handling charges once your package reaches your destination. These taxes and charges will need to be paid directly to the local authority and are the sole responsibility of the customer, therefore we advise you to contact your local customs office for details prior to placing your order.

Regions including: Austria, Belgium, Croatia, Cyprus, Denmark, Finland, France, Germany, Greece, Iceland, Italy, Luxembourg, Madeira, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Spain, Sweden, Switzerland, Turkey 

From £9.95.

Please expect delivery within 5-10 working days depending on location.

USA, Canada, Australia and some parts of the Caribbean. Please enquire for specific destinations.

From £12.95.

Please expect delivery within 10-14 working days depending on location.

If your Big Hair Beauty products are returned back to us due to non-collection following a failed delivery you may incur re-delivery charge(s).

Standard delivery options are uninsured. Selecting this option means that your order ships at your own risk.

Please note, international deliveries may be subject to additional handling charges once your package reaches your destination. These taxes and charges will need to be paid directly to the local authority and are the sole responsibility of the customer, therefore we advise you to contact your local customs office for details prior to placing your order.

Returns

If you wish to return your products under the Consumer Contracts Regulations (previously Distance Selling Regulations) please contact us within 14 days. 

Please note refunds/exchanges are applied to the product spend only and refunds exclude your original shipping costs.

Customers are responsible for the returned product(s) until it reaches us so we recommend using recorded delivery and keeping a copy of your proof of postage.

We've temporarily suspended returns from red list countries. Please get in touch with our team is you need assistance with your order.