Shipping + Delivery

We are pleased to say that we ship internationally to a number of destinations. If your country is not listed at checkout, please contact us as we regularly update our list and would be happy to look into this upon request.

Orders placed before 12 noon are typically dispatched on the same working day (Monday – Friday, excluding bank holidays).

Shipping will be calculated at the checkout and is based on weight. Please select the correct delivery option for your needs. Failure to do so may result in your order being cancelled or processed incorrectly.

UK

Orders over £50 qualify for free standard UK delivery.

Under 1KG

Standard delivery £3.95 (uninsured). Please expect delivery within 3-5 working days.

Signed for delivery £5.95 (insured). Please expect delivery within 2-3 working days.

Over 1KG

Standard delivery £5.95 (uninsured). Please expect delivery within 3-5 working days.

Signed for delivery £7.95 (insured). Please expect delivery within 2-3 working days.

The information given below are guidelines only and vary according to region. Please note, international deliveries may be subject to additional handling charges once your package reaches your destination. These taxes and charges will need to be paid directly to the local authority and are the sole responsibility of the customer, therefore we advise you to contact your local customs office for details prior to placing your order.

Europe (inc. Republic of Ireland)

Regions including: Austria, Belgium, Croatia, Cyprus, Denmark, Finland, France, Germany, Greece, Iceland, Italy, Luxembourg, Madeira, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Spain, Sweden, Switzerland, Turkey 

From £9.95.

Please expect delivery within 5-10 working days depending on location.

International

USA, Canada, Australia and some parts of the Caribbean. Please enquire for specific destinations.

From £12.95.

Please expect delivery within 10-14 working days depending on location.

If your Big Hair Beauty products are returned back to us due to non-collection following a failed delivery you may incur re-delivery charge(s).

Standard delivery options are uninsured. Selecting this option means that your order ships at your own risk and we do not refund or re-ship missing items.

Refunds & Returns

We hope that you’re happy with your Big Hair goodies, but if for any reason you’d like to return all or part of your order you have 14 days from the date your order is received to return any items to us that remain unopened and in their original packaging. Please note, gift cards, consultation services and paid downloads are non-refundable. 100ml size products are also non-refundable as they are designed for trial purposes.

You’re responsible for the postage costs to return the goods to us and are responsible for the item(s) until they reach us, so we suggest using a trackable delivery method that requires a signature and retain proof of postage, which will enable us to process your refund request quickly and efficiently.
Please ensure that returned goods are packed securely (if using alternative packaging to how your order was received from us) as we will not be responsible for goods that are damaged whilst in your care or during transit back to us.

Once we receive and inspect your returned goods, you will be notified whether or not your refund request has been approved, and if applicable, a refund will be issued for the value of your purchases (less the original shipping costs) and refunded via the original method of payment used for the original purchase. Opened and/or used products may be credited with a voucher to use on our website at our discretion.